Privacy Policy

At Shalom Transport LLC, we are committed to protecting the privacy and security of our passengers, clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website, booking forms, and medical transportation services.

We coordinate non-emergency medical transportation (NEMT) services focused on safety, reliability, and human compassion. By using our website or booking our services, you consent to the data practices described in this policy.

1. Information We Collect

To schedule and safely execute medical transportation, we collect various types of information:

• Personal Identifier Info: Name, email address, phone number, and physical addresses (pickup and drop-off destinations).
• Transit & Booking Details: Dates and times of travel, special transportation requirements (e.g., wheelchair lift, ambulatory assistance, oxygen tank accommodations).
• Medical Details (as necessary): Brief medical transport contexts (e.g., appointment types like dialysis, physical therapy, hospital discharge) required to ensure passenger safety.
• Technical Usage Data: IP address, browser type, device information, and site interaction statistics collected via cookies or server logs.

2. How We Use Your Information

Shalom Transport LLC uses the information we collect for primary operations including:

• Scheduling, routing, and fulfilling your transportation requests.
• Communicating with you regarding booking updates, driver arrivals, or administrative changes.
• Processing billing, insurance claims, or service invoice agreements.
• Ensuring safety compliance and conducting equipment coordination.
• Improving our website layout and customer service hospitality.

3. Sharing and Disclosure of Information

We respect your data and do not sell, rent, or trade your personal information to third parties. We share your information only in the following contexts:

• Healthcare Providers & Case Managers: To align pickup schedules and coordinate care continuity at facilities.
• Service Providers: Trusted partners who perform billing, system administration, or map routing services on our behalf, under strict confidentiality agreements.
• Legal Obligations: When required by law, subpoena, or government authority to protect public health, passenger safety, or comply with judicial proceedings.

4. Data Security & HIPAA Alignment

We implement industry-standard physical, electronic, and administrative safeguards to protect your personal details from unauthorized access, alteration, or disclosure. When handling medical transportation information, we align our procedures with HIPAA guidelines to protect patient health information (PHI) and secure administrative intake.

Please note that while we use encryption and secure servers, no method of transmission over the internet or database storage is 100% secure. We encourage you to safeguard your personal communication devices.

5. Your Rights and Choices

You have the right to request access to the personal information we hold about you, request corrections to out-of-date information, or request the deletion of your account/inbox history (subject to regulatory record-keeping laws for transport logs). To exercise these rights, please contact us at the details below.

6. Third-Party Websites

Our website may contain links to external sites (such as maps, medical directories, or portals). We are not responsible for the privacy practices or content of these external domains. We encourage you to read their policies.

7. Changes to This Privacy Policy

We update this policy from time to time to reflect operational or regulatory adjustments. Any revisions will be marked by the “Last Updated” date at the top of this page. Your continued use of our site and services denotes agreement with revised terms.